Bio sculpture gel | Private Nail Studio | Y Style

Y STYLE – TERMS & CONDITIONS

Welcome to Y Style! By booking an appointment or purchasing products, you agree to the following terms and conditions.

Appointments are secured via Fresha. Depending on the booking, a 50% deposit may be required, which is applied towards the total cost of your service. When a deposit is required, it must be paid by the time specified when the appointment is made, and the appointment is only confirmed once the deposit has been received.
We also securely capture your credit card details at the time of booking. Your card details may be used to enforce our cancellation and no-show policy where applicable.
Cancellations/Rescheduling:
- More than 24 hours' notice: If you cancel, your deposit will be refunded where a deposit has been paid. If you reschedule, your deposit will be transferred to your new appointment.
- Less than 24 hours' notice: 50% of the booked service will be charged. Where a deposit has been paid, it will be retained as part of this fee.
- No-shows: 100% of the booked service will be charged. Where a deposit has been paid, it will be retained as part of this fee, and the remaining balance will be charged to the card on file.
Late Arrivals: If you are more than 15 minutes late, your appointment may need to be rescheduled or cancelled. In this case, 50% of the booked service will be charged. Where a deposit has been paid, it will be retained as part of this fee.

Please contact us as soon as possible if you need to make changes to your appointment.

We accept cash, card, bank transfers and Fresha gift cards.
Any deposit paid at the time of booking will be deducted from the total cost of your service.
Deposits are refunded only when an appointment is cancelled with more than 24 hours' notice. When an appointment is rescheduled with more than 24 hours' notice, the deposit will be transferred to the new appointment.
Deposits forfeited under the cancellation policy are non-refundable.
Refunds for Services:
- If you experience an issue with your service, please contact us within 24 hours of your appointment.
- Where appropriate, we may offer a complimentary fix. Refunds are considered at our discretion and are not provided for change of mind or dissatisfaction with the chosen colour, design or service.
- If a refund is approved, the product must first be removed by Y Style. Clients requesting a refund must return to the salon for removal before the refund is processed.
Product Exchanges: Faulty products can be exchanged. Proof of purchase is required.
No refunds for change of mind on services or products.

3. COMPLIMENTARY FIXES

Bio Sculpture Gel – Complimentary fixes are available if lifting or chipping occurs within 7 days of your appointment.
Shellac – Complimentary fixes are available if lifting or chipping occurs within 5 days of your appointment.
Fixes must be completed within the applicable 7-day or 5-day period following your appointment.

Y Style operates by appointment only. Walk-ins are not accepted.
No pets allowed in the studio.
Guests are discouraged due to limited space. If you need assistance or cannot avoid bringing someone, please notify us in advance.
Clients must be 16 years or older to receive services.

If we detect possible infections, damage, or nail conditions, we may decline service and recommend seeing a doctor.
Our tools and equipment are fully sanitied after each appointment.

We may take photos or videos of our work for social media and marketing purposes.
Verbal consent will be requested for taking photos; however, further permission to post may not be requested.
Client details, nail history, and service notes are recorded through Fresha to provide a personalised experience. This information is kept confidential.

To ensure long-lasting results:

For the first 24 hours, avoid swimming, saunas, hot tubs and prolonged soaking. Normal hand washing and showering are fine.
Wear gloves when cleaning or handling harsh chemicals.
Avoid using nails as tools or putting excessive pressure on them.
Apply cuticle oil daily to keep the nails and surrounding skin hydrated.
Do not pick, peel or lift the gel, as this can damage the natural nail.
Schedule regular maintenance (Bio Sculpture Gel: every 3 weeks, Shellac: every 2 weeks).

Gift cards are valid for 3 years from the date of purchase and cannot be extended.
Gift cards are redeemable for services or products at Y Style and cannot be exchanged for cash.
Lost or stolen gift cards will not be replaced or refunded.
In the event of salon closure, refunds for unused gift cards may be available, subject to Australian Consumer Law.
If Y Style permanently ceases operations, gift cards will no longer be redeemable. Refunds or alternative arrangements will be made where possible, in line with Australian Consumer Law.

Y Style uses professional-grade products and follows strict hygiene practices. However, nail treatments may carry a risk of sensitivity, irritation or allergic reaction. Please notify us of any known allergies, sensitivities or other relevant health concerns before your appointment.
We are not responsible for reactions resulting from undisclosed allergies or sensitivities, or reactions that may occur despite appropriate care and precautions.
We are not responsible for nail damage resulting from improper aftercare, picking or peeling, misuse of the nails, or other external factors beyond our control.
By booking an appointment, you acknowledge that nail treatments carry some risk of sensitivity or irritation.
We reserve the right to refuse or discontinue a treatment if we believe it may compromise your health or well-being.
We also reserve the right to refuse or discontinue service if a client behaves in a disrespectful, abusive, threatening or inappropriate manner, or if their behaviour disrupts the studio environment or affects the safety and comfort of others.